Fix “WordPress Connection Information” on ubuntu server
Before I continue with the guide I want to notify that if you are facing this problem on localhost I recommend to read this article here.
Many webmasters are having the same issue on ubuntu or centos servers installed by webmin/virtualmin or other similar softwares.The most common question is Can’t install “WordPress themes and plugins”.
If you don’t like to do everything manualy there are a few steps via command line to resolve this issue.
Set Up Secure Updates with SSH on Ubuntu Server
If you do not have key-based updates and installations configured, you will get a prompt for connection information whenever you attempt to do either of these tasks.
It will ask you to provide FTP credentials, such as a hostname, FTP username, and FTP password:
FTP is an inherently insecure protocol, so we do not recommend you using it in most cases. We will be configuring our installation to use a secure alternative.
If you followed the guide on installing WordPress above, you will notice that you gave permission of the web directory to the Apache web user. This is a very quick way to get started, but can potentially be a security risk. In an ideal situation, you would separate the content owner from the web process. We will do this as part of our preparation for allowing SSH updates.
We will create a user called wp-user to own our WordPress installation.
sudo adduser wp-user
You will be asked a lot of question, including the password you want to set. We do not want to set a password, so press “ENTER” through all of the prompts, including the repeated password questions.
Next, change to the
/var/www/html directory, where our WordPress files are being served.
We will give our new user ownership over everything under this directory, changing it from the
www-data Apache web user that we configured during installation.
sudo chown -R wp-user:wp-user /var/www/html
Create SSH Keys for WordPress
We now need to create an SSH key pair for our WordPress user. Log into the WordPress user by issuing the following command:
sudo su - wp-user
We will create a key pair with the
ssh-keygen -t rsa -b 4096
You will be asked where to store your keys and what to call them. Choose
/home/wp-user/wp_rsa. You will also be asked to choose a passphrase. Press “ENTER” through the prompt to create a key without password authentication.
Exit out into your normal user account:
We need to do some maintenance to get the permissions secure. We want to give the WordPress user ownership, but set the
www-data group as the group owner. We then want to lock down the other access:
sudo chown wp-user:www-data /home/wp-user/wp_rsa*
sudo chmod 0640 /home/wp-user/wp_rsa*
You need to create the
~/.ssh directory and give it appropriate permissions and ownership so that the web process can log in.
sudo mkdir /home/wp-user/.ssh
sudo chown wp-user:wp-user /home/wp-user/.ssh/
sudo chmod 0700 /home/wp-user/.ssh/
Now, we can input the public key into our authorized keys file so that the user can log in using those credentials. Since we do not have this file already, we can simply copy the public key.
sudo cp /home/wp-user/wp_rsa.pub /home/wp-user/.ssh/authorized_keys
Again, we need to adjust the permissions and ownership of these files to ensure that they can be accessed, while remaining secure:
sudo chown wp-user:wp-user /home/wp-user/.ssh/authorized_keys
sudo chmod 0644 /home/wp-user/.ssh/authorized_keys
Since these keys will only be used for logging in from within the WordPress site, which is on the same computer, we can restrict the login to this server:
sudo nano /home/wp-user/.ssh/authorized_keys
At the very beginning of the file, before any of the other text, add the portion in red to restrict the key usage to the local computer:
Save and close the file.
Adjust WordPress Configuration to Use Keys
Now, we can install the packages necessary for WordPress to authenticate SSH logins:
sudo apt-get update
sudo apt-get install php5-dev libssh2-1-dev libssh2-php
Now that we have the utilities, we can edit the configuration file and set the values that we configured.
sudo nano /var/www/html/wp-config.php
Towards the end of the file, add these lines:
Save and close the file.
Now, we should restart Apache to take advantage of our new update procedures:
sudo service apache2 restart
Test the Results
Now, we can test to see if our configuration is correct. Log into your WordPress site as an administrator by visiting your site in a browser at the following URL:
We can check that our settings are configured correctly by attempting to install a new theme. Click on “Appearance” and then “Themes”.
At the top, click on “Add New” than hit “Upload” or Search for a theme on the “Featured” themes.:
You can click on “Activate” to switch to the new theme and then click “visit site” to see the results.
There are some issues that you may run into if you’ve configured your SSH keys incorrectly.
One common error that you may see when trying to push a change through the web interface is:
Public and Private keys incorrect for user
This error is frustratingly unspecific. It can be caused for a variety of reasons, some of which are:
- Improper permissions on the public key, private key, and the directories that contain them.
The web process needs to be able to read each of these files, so if the web-server group is the owner, then each file needs to have at least 640 permissions.
On the other hand, the
~.ssh directory only needs to be accessible to the user that will be logging in. This means the
wp-user user in our example. The contents of the directory should be similarly owned by this user and not writable by anyone else.
- Improper file ownership. These same keys need to be owned by the correct parties. Between owner and group-owner, this is often a mixture of the user being logged in and the web process user.
In our example, the
wp-user owns both the private and public keys, while the www-data group is the group-owner. This allows us to associate them with the correct user while allowing the server to read the files.
- Improper file formatting. If your public or private key has formatting issues, WordPress will reject the key and refuse to use it. The same goes for the
The portion that you added to the authorized_keys file,
from="127.0.0.1" ... should not exist in the public key. Even though SSH will consider it a valid file, WordPress will reject it as invalid before even sending the attempt to the SSH daemon.
Another common error during the process of updating or installing themes and plugins is:
Could not create directory...
This is usually an issue with incorrect web-directory ownership. If you are going to be updating the files with the
wp-user account, the upload directories also need to be owned and accessible by this user.
This means that you need to give the files and folders within the
/var/www/html directory to the
wp-user account. If you followed the instructions above and are still having problems, make sure you passed the
-R option to the
Another thing to check is that the upload directories have write permissions for the WordPress user. Change to the document root:
If we check the permissions of the files in this folder, we should see write permissions for the owner (first column), but not for the second or third columns:
-rw-r--r-- 1 wp-user wp-user 177 Nov 18 15:21 index.html
-rw-r--r-- 1 wp-user wp-user 418 Sep 24 20:18 index.php
-rw-r--r-- 1 wp-user wp-user 20 Nov 18 15:24 info.php
-rw-r--r-- 1 wp-user wp-user 19929 Jan 18 2013 license.txt
-rw-r--r-- 1 wp-user wp-user 7128 Oct 23 16:08 readme.html
-rw-r--r-- 1 wp-user wp-user 4892 Oct 4 10:12 wp-activate.php
drwxr-xr-x 9 wp-user wp-user 4096 Oct 29 16:08 wp-admin/
-rw-r--r-- 1 wp-user wp-user 271 Jan 8 2012 wp-blog-header.php
-rw-r--r-- 1 wp-user wp-user 4795 Sep 5 21:38 wp-comments-post.php
-rw-r--r-- 1 wp-user wp-user 3350 Nov 19 12:23 wp-config.php
-rw-r--r-- 1 wp-user wp-user 3177 Nov 1 2010 wp-config-sample.php
drwxr-xr-x 5 wp-user wp-user 4096 Nov 19 12:25 wp-content/
. . .
As you can see, the file permissions that read
-rw-r--r-- and the directory permissions that read
drwxr-xr-x indicate that the
wp-user, who owns the files and directories, has write permissions and others do not.
A similar check within the
wp-content directory, which contains themes, plugins, etc, will show us whether these directories are owned by and writeable by the
-rw-r--r-- 1 wp-user wp-user 28 Jan 8 2012 index.php
drwxr-xr-x 3 wp-user wp-user 4096 Oct 29 16:08 plugins
drwxr-xr-x 6 wp-user wp-user 4096 Nov 19 13:10 themes
drwxr-xr-x 2 wp-user wp-user 4096 Nov 19 13:10 upgrade
These directories are correctly configured.