Mytubepress
Recurring subscription payments
If you recently received a charge for any theme or plugin and you were not expecting this charge, there's a chance that you just paid a subscription renewal.
As indicated before and after all purchases on our site, product purchases are annual subscriptions that will renew on your anniversary date, unless you choose to cancel you subscription.
At any time during a subscription term, you can log into your account and manage your subscriptions, including canceling them so they will not renew.
How to request a refund
We firmly believe in and stand behind our products 100%, but we understand that it cannot work perfectly for everyone all of the time. We are more than happy to provide a complete refund within 30 days of your original purchase.
Before asking for a refund: Please allow us to try and resolve any difficulties you are experiencing by clicking Technical Issues above and opening a support ticket describing the problem.
If you still feel that you must request a refund, please be sure to read our terms before proceeding.
How to cancel a subscription
You are free to cancel a subscription at any time. All you need to do is visit your account and you can manage your subscriptions by going to the Subscriptions tab.
Cancelling a subscription will prevent automatic renewal payments from processing. However, associated license keys will remain valid until their expiration dates.
Troubleshooting theme/plugin update issues/failures
Updating your purchased extensions should be a smooth process just like any other in-dashboard update through WordPress. However, there are things that can complicate the process. Let's take a look at a few potential issues and their solutions.
Errors while updating extension(s):
Three of the most common errors encountered while updating extensions are listed below:
- Update package not available
- Automatic update not available for this product
- Download failed: Unauthorized
To verify your license keys, you can log into your account to see the correct license keys listed below each of their respective products.
How to manage license key URLs
All mytubepress theme/plugin license keys have the ability to track which sites they are being used on. Depending on which license level you purchased, your license may work on one site, up to five sites, or any different level.
Typically, activating and deactivating your license on your site is enough to attach or detach a specific site URL. However, there are times when this needs to be done manually. At any time, you can manage this buy going to your account page, navigating to the Licenses tab, and clicking on Manage Sites for any license.
Transfer license keys
Generally, a theme/plugin purchase not only issues a license, but it also starts an annual subscription. Because subscriptions are tied to personal financial information, these types of purchases cannot be transferred between users.
If your developer purchased a license that you now maintain, or you are a developer looking to transfer your license to a client, it's best to have the license/subscription owner cancel the current subscription, which will leave the license key valid until its expiration date. The owner of the site can continue to use the license until it expires. At that point, he or she can then purchase a new license/subscription.
While this is not an actual transfer, it allows both parties to get the most use out of a purchased license. If you would like to go ahead and cancel a current subscription, you can do so on your account page.
How to get new download links?
As long as your license is valid for ay theme or plugin, you can log into your account at any time and get a fresh download link for your purchase.
Be sure to log in using the email address you purchased the plugins with. If you do not remember your password, you can use the Lost Password link to reset your password using the same purchase email.
How to generate/download an invoice?
At any time, you can generate/download your own invoice for a past purchase. All you need to do is visit the account page and click the "Download Invoice" link that corresponds with the appropriate purchase.
If you need to create an account first, make sure you register with the same email address that you used to make the previous purchase(s).